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SECURITY
PAYING BY CREDIT CARD?
HOW DO I KNOW IF THE TRANSACTION IS SECURED?
WHICH PARTS OF THE KAROOKA SITE ARE SECURE?
WHAT DOES THE "WARNING" WINDOW THAT COMES UP IN THE ORDERING PROCESS REALLY MEAN?
IS YOUR SAFE SHOPPING GUARANTEED?
WHAT KIND AND WHAT TYPE OF SECURITY YOU ARE USING?

SHIPPING AND DELIVERY
WHAT IS YOUR SHIPPING RATE?
WHAT ARE THE CARRIERS THAT YOU USE?
CAN I USE A PARTICULAR CARRIER THAT I WANT?
CAN I TRACK THE PACKAGE?
WHAT IS YOUR TURNAROUND TIME FOR ART CREATION?

RETURN POLICY
HOW DO I RETURN A PACKAGE?
HOW IS THE REFUND BEING DONE?
WHAT ARE THE CRITERIA INVOLVED IN RETUNING THE PACKAGE?

DUTIES AND TAXES
WILL THERE BE DUTIES FOR THE PRODUCT YOU ARE SELLING WHEN YOU SHIP TO OUR COUNTRY?

PAYMENT
WHICH TYPE OF CREDIT CARD DO YOU ACCEPT?
WHEN WILL MY CREDIT CARD BE CHARGED?
ARE THERE OTHER PAYMENT OPTIONS OTHER THAN CREDIT CARD?
HOW CAN I PAY FOR AN ORDER?
HOW DO I SEND CREDIT CARD INFORMATION TO YOU?

ORDER
HOW CAN I CHECK ON MY ORDERS?
HOW DO YOUR ORDER STATUS EMAILS WORK?
DO YOU HAVE SAMPLES OF YOUR WORK THAT I CAN VIEW?
HOW CAN I START WITH THE ORDER?
WHAT DO I DO IF I MEET WITH A PROBLEM DURING MY ORDER?
WHAT IF I NEED TO CANCEL MY ORDER?

UPLOAD PHOTOS
WHAT IS THE BEST SIZE FOR MY PHOTO?
HOW CAN WE SEND THE PHOTO THAT WE NEED YOU TO CREATE ART FROM SENT TO YOU?
WHICH PHOTOS ARE BEST TO SEND?
WHAT IS THE FORMAT THAT WE CAN SEND?
WHAT RESOLUTION SHOULD MY DIGITAL PICTURE OR FILE IS AT IF I WANT IT PAINTED ON CANVAS OR SKETCHED ON PAPER?
CAN I SCAN IN MY OLD PHOTOGRAPH AND SEND AS DIGITAL FILE?

MATERIALS
WHAT KIND OF CANVAS FABRIC YOU USE?
WHAT KIND OF PAPER YOU USE FOR WATERCOLOR PAINTING OR CHARCOAL SKETCH OR PASTEL DRAWING?

ACCOUNT
CAN I CHANGE MY SHIPPING OR BILLING ADDRESS?
DO YOU CHARGE FOR THE ACCOUNT SET UP?
DO I HAVE TO SET UP AN ACCOUNT TO PURCHASE ONLINE?
WHAT IF I FORGOT MY PASSWORD?
HOW DO I TYPE IN MY USER NAME AND PASSWORD?

FRAMING, MATTING AND GLAZING
I DO NOT WANT TO ORDER FRAME PRIOR TO FINISH ART. CAN I ORDER FRAMES WHEN I APPROVE THE FINISH ART?
WHAT TYPES OF FRAMES DO YOU HAVE?
IF I ADD THIS PARTICULAR TYPE OF FRAME, WHAT IS THE SHIPPING COST?
HOW DO YOU PACK FOR FRAME, UNFRAMED, STRETCHED OR ROLL?
WHAT DO YOU MEAN BY STRETCHED?
DO YOU HAVE SAMPLES OF YOUR FRAMESTHAT I CAN VIEW?
WHAT DO YOU MEAN BY MATTING?
WHAT DO YOU MEAN BY GLAZING?
WHAT DO YOU EMAN BY MOUNTING?
WHY MATTING?

PACKING
HOW DO YOU PACK?

PRODUCT INFORMATION
WHAT DO YOU DO, WHAT ARE YOUR SERVICES, WHAT DO YOU OFFER?
HOW LONG WILL MY PAINTING LAST?
IS THE COLOR OF THE PICTURE OF PAINTINGS YOU SENT US FOR APPROVAL OR PAINTING WE SEE ON THE SCREEN THE SAME AS THE COLOR OF THE PRODUCT WE WILL RECEIVE?
WHAT DO YOU MEAN BY OIL PAINTING?
WHAT DO YOU MEAN BY WATERCOLOR PAINTING?
WHAT DO YOU MEAN BY CHARCOAL SKETCH?
WHAT DO YOU MEAN BY PASTEL DRAWING?
DO YOU HAVE YOUR OWN ARTIST CREATION OTHER THAN CUSTOM PORTRAIT?
DO YOU ONLY PRODUCE THE WORKS SHOWN ON THIS SITE?
ARE ALL THE ART SHOWN IN THIS WEB SITE DONE BY HAND?
WHAT ARE YOUR CHARGES FOR EACH PIECE OF ART?

201-203 Charoennakorn Soi 10 Charoennakown Rd. Kwang Khlongtonsia Khlongsan Bangkok 10600 Thailand.
Tel: 66 2. 861.3060-1 Fax: 662. 861.3063 E-mail: karooka@karooka.com
Copyright © 2000-2008, Digitizing Factory Co.,Ltd. All Rights Reserved.